Frequently Asked Questions
How nice that you are trying to contact us! Do you have a question about your package? Please read our FAQ below first as it consists of the most frequently asked questions. Most likely you will find an answer here! Isn't that so? Then you can always contact us.
1. Where is my package?
Our packages have an average delivery time of 5 - 20 working days. This is because we are a company that cares about the world and nature, so we don't want to send just a few orders every day. We collect packages in bulk and once we reach our minimum threshold, we ship them all at once. We hope you understand this and want to help us with a better and healthier world.
2. 20 business days have passed and I still haven't received my package?
We're sorry this happened. Have you already checked the Track & Trace? Sometimes it happens that packages get stuck at customs. Please wait an additional 7 days. We are sorry for the inconvenience, but we see that in 95% of these cases the package is still delivered. Did you wait 20 working days and an extra 7 days? Please contact us and we will find a solution together.
3. Where can I find my track & trace code?
As soon as your order has been shipped, you will automatically receive a Track & Trace code. It will take approximately 3 - 5 processing days for you to receive a
Receive Track & Trace. Also check your spam, sometimes our emails end up there. Please note that it may take a few working days before your Track & Trace becomes active.
4. How can I track my order?
You can track your order with your Track & Trace number that you received by e-mail. Enter the Track & Trace on our Track & Trace page to see the status of your delivery.
5. I am not satisfied with my package
Please contact us with explanation + photo/videos about the problem, we will help you as soon as we can.
6. Still can't find what you're looking for?
Do you have a question or suggestion? Awesome! Have you looked at our frequently asked questions first?
Most questions have already been answered here and that saves you time to contact us! If you can't find the answer to your question, you can of course always contact us.